Cancellation, Returns & Refund policy
Returns, refunds & exchanges:
- Purchases must be returned within 30 days of placing your order.
- Merchandise must be in new and unused condition with all labels and product swing tags attached.
- For hygiene reasons earrings and hosiery cannot be refunded for change of mind.
- Monogrammed and customised items cannot be returned.
In the unlikely event your product has a fault please contact us immediately, or within six months of your purchase so we can arrange a repair locally, or should the fault be unfixable - a return and exchange.
Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.
If a fault is deemed minor (i.e. issues with bag hardware), we will attempt to have the item repaired locally (for a reasonable cost), or ask you to return the bag to TGGCo for repair. we have a three week turnaround time for repairs.
If you wish to cancel your order, please email firstname.lastname@example.org as soon as possible.
Once payment for an order has been accepted, cancellation is at the discretion of The Good Gift Co.
It is the responsibility of the customer to inform The Good Gift Co if a gift has not been delivered. If a gift has not been delivered we will look into this immediately and get the gift to its correct destination as soon as possible.
The Good Gift Co will not provide a refund for deliveries that are late due to the issue being out of our control.
The Good Gift Co will take no responsibility if the goods are damaged in transit. This being due to the great care taken when packaging goods to ensure its safe delivery.