Returns & Refund policy

Returns, refunds & exchanges:

Exchanges - We accept exchanges for full priced items purchased online within 14 days of receipt of goods. We do not offer exchanges on any discounted items, including any promotional discounts. 

Refunds - We offer refunds on full priced items purchased online within 14 days of receipt of goods. Goods must be in original condition and include original packaging. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person. Refunds or exchanges are only made for goods purchased directly from thegoodgiftco.com.au

Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account. We do not offer refunds on gift cards or any discounted items, including any promotional discounts. 

Faulty items - If your item arrives damaged this needs to be reported within 14 days of receipt for replacement, repair or refund. Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty. Please note: to be eligible for a refund or exchange, we require a receipt or proof of purchase, without this proof it will not be processed. Refunds are only made for goods purchased directly from thegoodgiftco.com.au

When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages.

The Good Gift Co is not responsible for the cost of return postage. All domestic items require signature on delivery, and shipping notifications will be sent to your email address with updates. While we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery. 

Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items. We do not offer returns on items that are monogrammed or customised unless they are faulty. So please ensure you select any sale items carefully.